Britain’s ‘worst’ hotel gets 303 one-star TripAdvisor reviews

Britain’s ‘worst’ hotel gets 303 one-star TripAdvisor reviews from guests claiming walls were graffitied, ceilings caved in and furniture mouldy

  • Hotel in Wolverhampton has received more than 300 ‘terrible’ ratings online
  • Guests complained about smelly and broken furniture and tatty rooms
  • Some of those who booked the hotel said they left within 30 minutes of arriving 

A hotel has been dubbed ‘Britain’s worst’ after receiving more than 300 ‘terrible’ ratings on review website TripAdvisor.

Guests who stayed at Birmingham Best Inn in Oldbury, Wolverhampton, complained about walls with covered in graffiti, ceilings caved in and mouldy furniture.

Others posted photos appearing to show ripped and stained carpets, collapsing curtains and dirty bedlinen at the £29-a-night hotel.

Guests who have stayed at the Birmingham Best Inn in Oldbury, Wolverhampton have branded the hotel the ‘worst in Britain’

Photos posted on TripAdvisor show collapsing curtains, wallpapered ceiling and graffiti

Nearly 80 per cent of the 417 people who reviewed the hotel described it as ‘terrible’

Ashleigh Taylor, 26, from Cornwall, stayed at the hotel in June last year but described it as ‘absolutely horrific’.

The retail manager said: ‘The corridor was creaky and smelt damp. When we got in to the room I couldn’t believe what I was seeing.

‘There were mouldy walls and furniture, ceiling caving in, graffiti on the walls, broken windows, rubbish right outside the doors, it was just revolting.

‘I was pregnant at the time and almost didn’t sleep in there in fear of becoming ill from it! No soap in the bathroom, no towels or anything.

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‘We grabbed a couple of hours sleep and continued our journey.

‘When checking out, I said all of the above to the receptionist and her reply was ‘well it’s a budget hotel and nobody else has complained’ which is obviously absolute rubbish from reading other people’s experiences.

‘There was no offer of a refund or even an apology! It isn’t fit for purpose. If they had an inspection it would be closed down.’

The hotel has received 300 ‘terrible’ ratings on review website TripAdvisor

Pictures show rubbish and smashed glass on the ledges outside upstairs windows

Guests were also concerned about the steadiness of the ceilings in their rooms

Rowland Hayward, 73, stayed in a room at the hotel in April this year while visiting Birmingham to attend an event at Edgbaston Stadium.

He said he was forced to check out after less than 30 minutes due to the state of the two rooms he was shown.

The hospitality consultant, from Thornton-Cleveleys, said: ‘When I got there, they showed me a room which was disgusting. The toilet seat was hanging off and there was dirt in the bath.

‘I went back to reception and said ‘I can’t stay there’ and they showed me another room which was much the same. It shouldn’t be operating – it’s terrible.

‘The standard of the hotel was the worst I’ve stayed in, and I’ve stayed in a lot of hotels.

‘I wasn’t expecting the Ritz, not for £25 for one night. But I thought it’d be clean and that I could put my head down, but I couldn’t even do that. It’s definitely Britain’s worst hotel – it’s a hotel from hell.’

Some guests liked the ‘old world’ feel, but a vast majority left poor reviews on the website

Guests also complained about the poor quality of furniture in the hotel’s rooms

Rowland Hayward and Jackiey Crathorne were among the guests who complained about it

Jackiey Crathorne, 52, stayed at the hotel in March this year in order to visit her daughter, who was having cancer treatment at a nearby hospital.

The carer, from Bedford, claimed the Best Inn was more reminiscent of a Halloween party than a hotel.

She said: ‘When I went into my room and flicked the light on, it scared the life out of me

‘It was horrific. The lights were quite dim in there, the TV wouldn’t turn on and there was no remote.

‘There was no way I was using the bath and I’m glad I went to the toilet before leaving the hospital, because I had to hold on till the next morning and then go to McDonald’s next door.

‘I stayed fully clothed and put everything I had with me on the bed. I couldn’t even bring myself to put my shoes on the floor.

‘I was up and out of there as soon as I woke up the next morning.’

Former guests told anyone considering the hotel for a stay should give it a miss

Not everyone who stayed at the hotel hated it however. Eight people have rated it as ‘excellent’ on TripAdvisor.

Sian Shaw, from Nottingham, wrote: ‘Don’t let the reviews fool you! Perfect if your after a night out with mates and your not a snob!’

She added: ‘When we arrived to the hotel we were  abit worried as from the outside it looks like an abandoned building, but upon entering the receptionist was very friendly and helpful. After finding out room after a crazy maze through the building we had three massive rooms.

‘We were in Birmingham for a 24th birthday night out (group of 9) and it was perfect for everyone to get ready and pre drink. It is the perfect place if u aren’t a snob and are on a budget.’ 

The hotel has been contacted for comment.


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