Holidaymaker, 53, caught up in Tenerife airport strike chaos slams Ryanair after the airline offered her a £3.50 food voucher for a 14-hour delay
- Sheridan Bywater, 53, has slammed Ryanair after being delayed for 14 hours
- She claims she only received three hours notice that her flight was cancelled
- Also claims budget airline only offered £3.50 voucher to stranded passengers
- Ryanair said they told her there would be disruption three days before her flight
A holidaymaker has slammed Ryanair after she was delayed for over 14 hours and claims the airline only offered her £3.50 for food.
Sheridan Bywater, 53, from Jarrow, Tyne and Wear, had enjoyed a week-long Tenerife trip with family when strike action left her stranded.
She claims she only received three hours notice that her 7am flight to Newcastle Airport flight was scrapped – causing ‘carnage’ at the airport.
Sheridan Bywater, 53, pictured left, from Jarrow, Tyne and Wear, had enjoyed a week-long Tenerife trip with family when strike action left her stranded. Right: Her sister Tracy Hall
But a Ryanair spokesman said the firm told Ms Bywater via text message three days before her flight that there would be potential disruption.
Now Ms Bywater has said she ‘wouldn’t fly with Ryanair again in a million years’ – and claims the food voucher the budget airline gave stranded passengers was so meagre, she didn’t even bother spending it.
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The budget airline grounded 80 flights on September 28 – including Ms Bywater’s.
‘The queues were just horrendous and almost at the other end of the airport,’ she said. ‘We were hearing rumours there were no flights until the following Thursday and panicking about how we would get home.
Pictured: Two of the vouchers issued to the travellers, which they did not even spend
‘We got a message at 1am saying the flight was cancelled, three hours notice, so what are you supposed to do?
‘We had no option other than to go there and see what happened but when we were there, people were so squashed in you could see them breathing on each other’s neck.
‘And all they offered us was two bottles of water and a voucher for £3.50 – you can’t by anything to eat in an airport for that. Even a McDonald’s milkshake was about five Euros!’
Eventually they flew back to Britain on Jet2 – but landed hundreds of miles away in Birmingham.
The bill for three last-minute flights for Ms Bywater, her sister and brother-in-law cost £550.
Now Ms Bywater has said she ‘wouldn’t fly with Ryanair again in a million years’ – and claims the food voucher the budget airline gave stranded passengers was so meagre, she didn’t even bother spending it
‘My nephew had to pick us up, but we had to pay £70 petrol,’ added Ms Bywater.
In total she fears the saga cost her over £600 – cash she’s now waiting to see if she will get back.
‘The insurers have told us it has to come through Ryanair,’ she claimed.
A Ryanair spokesperson said the firm told Sheridan via text message three days before her flight that there would be ‘potential disruption’ and that she had been offered a free move to another date.
‘The flight was regrettably cancelled due to an unnecessary strike by a tiny minority of cabin crew and affected customers were informed by email and SMS text message and advised of their options of a refund, free move to the next available flight or free transfer to an alternative flight,’ they added.
‘Refreshment vouchers and overnight accommodation were provided and this customer chose a refund of her air fare, which was processed.
‘Ryanair sincerely apologised to those customers affected by these unnecessary strikes, which we did our utmost to avoid.’
That industrial action centred around the firm’s policy of putting all staff on Irish contracts rather than follow local legislation.
But Ms Bywater claims the warning was vague.
‘We got a confusing email saying the flight may or may not go,’ she said.
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