Sweeping new reforms will be announced this week to curb the aggressive behaviour of a minority of debt collectors.
Action being considered includes the setting up of an independent regulator to deal with complaints about bullying bailiffs. It follows complaints about heavy-handed tactics and threats used to recover small sums.
Laws against aggressive bailiffs came in four years ago but there is growing evidence some are still acting illegally. Ministers will ask victims to give evidence and seek their views before tightening rules.
Some were given aggressive messages while others were billed for visits never made. Victims will be asked about tougher protections, including the option of an independent regulator.
Justice Minister Lucy Frazer said: “There is no excuse for aggressive tactics and such behaviour will not be tolerated.
“So we’re asking the public to share their experiences to help rid our society of rogue bailiffs for good.”
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