A mum whose daughter and niece were left "covered in poo" after playing in a ball pool has blasted its staff for allegedly failing to clean up the area properly.
Natalie Hazell, from Driffield, was looking forward to a catch up with her sister when she brought her two-year-old daughter and three-year-old niece to the Monkey Bizness soft-play centre in East Hull on Wednesday.
But what was supposed to be a nice and cheerful day took an unwanted turn when the children emerged from the ball pool in Bergen Way covered in faeces, Hull Live reports.
Miss Hazell accused staff of being slow to react and not cleaning up properly, claiming she was told "we are not a launderette" when she asked where she could clean her daughter’s clothes.
Miss Hazell said: "The most concerning part is staff were aware it was in there and did not clean or shut it and they still haven’t shut the play area.
"Who knows how many kids have traipsed it around the play area. It could be everywhere. It’s absolutely disgusting."
Miss Hazell had met with her sister and niece at the soft-play centre on Wednesday morning before disaster struck.
She said: "The kids had only been in the ball pool for three minutes when it happened.
"We rushed them to the toilets to get them clean straight away.
"When I told staff what had happened they refused to give us any money to get the children something else to wear.
"They said there was nothing they could do about it and that they were not a launderette."
Miss Hazell had to wrap a scarf around her daughter to keep her warm and left the centre "disgusted" by what had happened.
"My sister and I don’t get chance to catch up very often so we were really looking forward to the day," she said.
"We chose to go to Monkey Bizness because it had been recommended by other people, but the staff were just useless.
"Not one of them apologised for what happened."
Hull Live has contacted Monkey Bizness for comment.
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