I work at Greggs and some customers frustrate me to tears – old women can’t work out the cups and it’s so annoying | The Sun

A GREGGS worker has taken to Tik Tok to share that the job has pushed her to tears.

And it’s because the customers “have no common sense” – with one old lady not realising the hole in the hot drink cups is there to sip through.


Natasha Gardner recorded herself crying on shift and posted it online, eliciting sympathy from fellow Greggs employees who share her pain.

Wearing her uniform, she revealed: “Just cried at work for the first time.

“I’m so stressed, it’s so busy.

“We’re understaffed.

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“We had a stupid old lady go, ‘my tea is spilling everywhere, there’s a hole in my lid’.

“That’s where you drink from love.

She continued in the caption: “I’m not mean, just frustrated.”

Fellow Greggs workers flocked to the comments to empathise with Natasha.

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A common theme was people saying their branch was understaffed, while others shared anecdotes about the customers they have previously served. 

One said: “The best one at my Greggs was, ‘can I have a tea extra hot, like hotter than normal?’

“Like love, I can only make it one temperature.

“I’m not God.”

One ex-Greggs employee moaned that cheap sausage rolls didn’t even make the job worth doing.

She said: “Working at Greggs was the worst experience of my life, not even the 50p sausage rolls were worth it.”

Another echoed: “Worked at Greggs for five years now and I still don’t know why I’m there.

“It’s always understaffed and the customers still have no common sense.”

Other anecdotes shared were someone being shouted at for steam coming out of a hot cup of tea and an angry customer throwing a baguette at a worker’s head. 

One server questioned: “Why is there never more than three people in? Even at lunchtime.

“I am dying every day on the frontlines.”

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Another quipped: “If you can survive Greggs, you can survive anything.”

Natasha suggested that she has since quit the job, subtitling on the video: "Working at Greggs didn't last very long."

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