A LAWYER has warned that Walmart shoppers should be careful about how they use the self-checkout after hearing dozens of horror stories.
Between January 2021 and March 2022, more than 60 customers were arrested at a supermarket in Tucson, Arizona after accidentally forgetting to scan some items.
Lawyer Sandra Barger said she’s heard the tale that shoppers failed to scan one item and have been given a ticket.
She told KGUN9: “I had one client that had his kids with him and it was the simple one item that he missed, which can happen. Anyone can do that.”
She believes shoppers should have the chance to scan items that they may have missed before the cops are called.
Barger also called for some form of regulation to be introduced.
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One shopper, who is in her 60s, was left in "complete shock" when cops handed her a petty theft citation after she failed to scan some items.
In a statement, Walmart told KGUN9: "Like all retailers, we take basic measures to control inventory and keep prices low.
"For obvious security reasons, we don't discuss specific store policies.
"When necessary, we reach out to law enforcement as part of our commitment to meet our customers' and associates' expectations of a safe and enjoyable shopping experience."
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Meanwhile, lawyer Carrie Jernigan has warned customers not to use the self-checkout.
She claimed store bosses will look to old customers when they are reviewing the lost inventory – months after the item left the premises.
Jernigan categorized shoppers caught out by self-checkout into three groups.
She said: “The first group of people getting charged with shoplifting using the self-checkout are (sic) people going into the stores with the intent to steal.
“The second group of people catching this charge, I will call the theft-by-mistake.
"These are the people that I genuinely think just forgot to scan an item."
She continued: "It is usually something that was on the bottom rack of the cart or say a DVD that has slid under the purse, and when they are walking out, asset protection stops them.”
And, ex Walmart staffer Athenia Maria revealed workers have the option to pause the self-checkout machine remotely from their handheld devices if they suspect a customer is stealing an item.
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To a shopper, it looks as though the machine is dealing with a general glitch or error.
Once the machine has been paused, customers have no option but to call for assistance.
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