VIRGIN Media customers can experience outages – the service is currently down leaving hundreds of people without internet access.
If you've found yourself in the frustrating situation, we explain how to check your service status.
Nearly a thousand customers have reported problems this today, October 11, on Downdetector.
Issues started at around 10am as users complained of being locked out of Virgin Media's services.
The problems appear to be affecting internet and WiFi connections in several locations.
Virgin Media has approximately 3.2million internet, call, TV or mobile customers in the UK.
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Here's how to check the status for broadband and mobile services online, how to complain and how to apply for compensation if the issues are ongoing.
Virgin Media down: Is Virgin Media experiencing issues?
Virgin Media is currently (October 11) experiencing issues with hundreds of people reporting internet outages.
The provider is no stranger to experiencing outages in the past., the last one in July and before that May.
Virgin Media previously had issues on December 2, 2021 with thousands of customers complaining of no TV services.
The company experienced issues on November 24, 2021 before services resumed.
Virgin Media customers reported that the service was down on July 7, 2021 too, before being fixed shortly after.
The broadband had also gone down before that on May 5, 2021 for thousands of customers, leaving them unable to get online.
Virgin Media also went down in 2021 on April 14, March 2, March 3 and March 10 for thousands of customers across the UK.
Virgin Media status: How do I check the Virgin Media service status in my area?
Virgin Media has a dedicated web page where you can find out if there are any problems in your area.
You can visit the My Virgin service update website to check for yourself.
To find out if there are problems in your area, just enter your postcode.
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How can I contact Virgin Media?
There are several ways to get in touch with Virgin Media.
See the Virgin Media's contact page for how to get in touch with the network provider.
You can also speak to the firm via its live chat service.
If you still want to complain to Virgin Media about an issue with your connection, you can via phone, post or online.
Am I entitled to compensation from Virgin Media?
If you're suffering issues with your internet, call or mobile services you may be entitled to compensation.
But when it comes to TV outages, the services don't come under that same scheme.
We've asked Virgin Media if there's compensation available for TV customers and we'll update this page when we know more.
If you're a Virgin Media customer you can visit the My Virgin service update website to check the service status where you live when the site is working.
To find out if there are problems in your area, enter your postcode.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours' notice, plus you'll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
If you're a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you're without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic – you need to ask your provider.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Virgin Media is signed up to the CISAS ADR scheme.
What do the lights mean on my Virgin Media router?
This all depends on what type of router you have.
For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working.
You can see examples of more lights and what they mean on the Virgin Media website.
Can I get a free WiFi booster from Virgin Media?
If you're struggling to get WiFi in all the rooms of your home, you should first check if you're in a blackspot area.
You can do this by scanning your room with the free Virgin Media Connect App.
If you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi Booster to use at no extra cost.
WiFi Boosters cost £3 extra per month for all other broadband customers who need one.
Meanwhile, is Sky internet down? How to check the status in your area.
Here's how to check the status of BT Internet in your location.
Finally, you can even see whether Facebook is down: How to check problems and outages.
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