Facebook, Instagram Go Down: Users See Error Messages on Both Platforms

Facebook and Instagram users reported widespread outages Monday, as the social media giant appeared to be again experiencing serious technical problems. The company’s WhatsApp messaging app also was down, per user reports.

The company, in the spotlight over accusations by a whistleblower that the company prioritized profits over safety, saw its flagship Facebook app and Instagram go down for many users on Monday before noon ET.

On Facebook’s website, an error message Monday said, “Sorry, something went wrong. We’re working on it and we’ll get it fixed as soon as we can” and the Facebook app was not loading some content. Instagram’s site displayed a “5xx Server Error” and its app showed an error message that said, “Couldn’t refresh feed.”

According to monitoring service DownDetector, U.S. user reports of problems with Facebook and Instagram started to spike around 11:35 a.m. ET Monday. Outages were also reported by users in other countries around the same time, per DownDetector.

Facebook’s corporate website, fb.com, also was inaccessible on Monday.

Facebook did not immediately respond to a request for comment.

For June 2021, Facebook reported 1.91 billion daily active users for its flagship app, up 7% year over year. Daily users across all of the company’s family of apps (Facebook, Instagram, WhatsApp and Messenger) averaged 2.76 billion for the month of June 2021, up 12% on an annual basis.

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