Apple’s latest software release is apparently causing some issues when it comes to using the FaceTime app.
Users are reporting that devices running the update are unable to call older devices that haven’t been updated yet.
According to reports, the issue seems to crop up when new devices – such as the 2020 iPad Pro – attempt to FaceTime older devices running iOS 9.3.5 or iOS 9.3.6. Those versions of iOS are the newest software that some devices, like the first iPad mini or iPhone 4S can get.
Usually, something like this wouldn’t be much of a problem but given the current state of the coronavirus lockdown, it’s causing an issue for those who still use older devices to stay in touch.
Metro.co.uk has contacted Apple for a comment and we will update this article when we receive a response. However, it does appear that Apple’s support staff have been trying to correct the problem for affected users on Twitter.
Apple only released iOS 13.4 recently and this may be a bug that slipped through the net – despite the fact it had six beta releases before being made available to users.
Some of the big new features in iOS 13.4 include cursor support for the iPad and iCloud folder sharing between devices.
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