BT and EE customers are facing higher prices next month with the firm’s following Virgin Media by hiking costs. Millions of users will be affected by the higher bills which will come into effect from March 31.
BT and EE both use the Consumer Price Index to adjust the amount that its customers will pay each month and with that recently rising to 0.6 percent it means users will face a total of 4.5 percent extra. That’s because to calculate what customers will be paying for the following year, BT takes the CPI rate of inflation and then adds an additional 3.9 percent.
BT and EE say that the average increase for customers is less than £2 a month – £24 per year – but it will be an unwelcomed change for those hit by the hike. Along with broadband and phone customers seeing higher bills some BT Sport subscribers will also be hit by the 4.5 percent rise.
This affects anyone who watches this sporting content as part of a contracted TV deal.
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Although it’s not great news for most BT and EE and users, some lucky customers won’t face such a big hike with those signing to a new deal between 11 January 2019 and 31 August 2020 seeing just 0.6 percent added to their bill.
It’s also worth noting that those accessing the web via Plusnet are not currently affected although these bills may go up later in the year.
Speaking about the hike, a BT spokesperson told Express.co.uk: “Back in September we made some changes to our contract terms as we started to bring all our products and brands in line with a predictable annual increase. We are currently reminding customers that these changes will start from April.
“Network usage is doubling as our customers rely on us for connectivity more than ever before, and this small annual increase reflects the investment needed to support growing demand. The average increase for a broadband customer is less than £2 a month, meaning our customers will continue to benefit from the fastest networks, the best customer service and the safest products.”
This rise comes as Virgin Media customers are also set for higher prices.
Costs for both broadband and TV will go up on average by £3.63 per month although some users may find themselves forking out as much as £4.50 extra to stay connected at the same speeds. The changes will come into force from March 1, 2021.
“Changing prices is never an easy decision, which is why, unlike other providers, this is our first cable price change in 18 months,” Virgin Media said.
“We are currently writing to cable customers to transparently communicate these changes and we will continue to work tirelessly to ensure we deliver for our customers and keep them connected at a time when it has never been more important.”
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