Amazon Echo customers claim virtual assistant Alexa has stopped working
- People took to social media to complain about Alexa just before 9am today
- Alexa is a virtual voice activated assistant working with Amazon Echo speakers
- Alexa is still available on a range of devices – including the Echo speakers
Amazon customers complained that their Echo devices stopped working this morning.
People took to social media to complain about the Alexa virtual assistant just before 9am.
Outage tracker Down Detector logged hundreds of reports about issues with the digital assistant.
People took to social media to complain about the Alexa virtual assistant just before 9am today
Alexa is still available on a range of Amazon devices – including the Echo speakers, Fire TV, and Amazon’s range of Fire tablets too.
Seb Hawker from Bath tweeted: ‘That First World problem when Alexa goes down and can’t stop the radio playing or turn the plugs on…’
Another Twitter user from London said: ‘My flat is broken! I’ve lost all my remotes and nothing works! 😀 #AlexaDown @amazonecho’
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And a further UK user called Matt tweeted: ‘That feeling when Alexa is down and I have to rely on apps and websites again for my news…’
Alexa is a virtual voice activated assistant developed by Amazon, which is incorporated into the Amazon Echo range of smart speakers.
It allows users to ask it questions, set to do lists, alarms, providing weather forecasts, stream music, give traffic updates and the latest news broadcasts.
It can also control several smart devices in the home if they have Wi-fi connected gadgets like lights or power switches.
An Amazon spokesman has been approached for comment by MailOnline today.
BATTLE OF THE HOME AI: HOW DO GOOGLE AND AMAZON’S SPEAKERS COMPARE?
Google’s $130 (£105) Home speaker is triggered by the phrase ‘Hey Google’ while Amazon’s Echo uses ‘Alexa’.
Amazon’s smart speaker is available in two versions – the full sized $180 (£145) Echo shown here, and a smaller, $50 (£40) version called the Echo Dot.
Amazon Echo relies on Microsoft’s Bing search engine and Wikipedia, while Google Home uses the company’s own Google Search.
Both Home and Echo are continually listening for commands, though Google and Amazon say nothing gets passed back to them until the speakers hear a keyword — ‘OK, Google’ for Home and ‘Alexa’ for Echo.
Google’s Assistant software is also able to answer follow-up questions on the same topic, in a near-conversation style, but Echo as yet cannot.
However, Amazon’s Alexa software has a wider range of skills on offer that enable it to link up with and control more third-party devices around the home.
A light comes on to remind you that it’s listening.
You can turn off the microphone temporarily, too.
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