Our new build NIGHTMARE: Family is left battling ‘more than 30 issues’ as problems such as missing tiling, a leaking bathroom, mould and no GRASS in the garden plague the house they moved into last year
- Aneta and Greg Dycha secured the Northstowe house from Bovis Homes in 2019
- When they finally moved in December 2020 they began to find problems
- Mrs Dycha and 10-year-old son were staying in house with unlockable backdoor
- Bovis Homes say they have been attending the property to ‘resolve issues’
A family of three who have been left battling ‘more than 30 issues’ with a new build house including missing tiling, no grass in the garden and an unlockable back door say their new home is like a ‘building site’.
Aneta and Greg Dycha first secured the property from Bovis Homes back in 2019 on a new housing estate in Northstowe, Cambridgeshire and were looking forward to moving into their new home as soon as possible with their 10-year-old son.
However, what they experienced after securing their home and moving in was plagued by numerous problems and errors.
A family of three have been left battling ‘more than 30 issues’ with a new build house including missing tiling, a leaking bathroom, mould and no grass in the garden
Tiling they had paid to be put in one of the bathrooms was not there
The first problem they had was due to the moving in dates being pushed back after work on the new build had not yet been completed.
Mrs Dycha said: ‘They said it should be ready for May/June, then it was September, but then because of the pandemic it was December.’
When they finally moved in December 2020 they began to see some issues with their new home.
Numbers of new builds in the UK have soared over the past decade, hitting an 11 year high in 2019, with more than 170,000 built, but there have been numerous reports of issues and problems.
In 2018 Bovis Homes was accused of misleading buyers and deliberately delaying repairs to their ‘poorly built’ homes.
Nearly 3,000 people joined the ‘Bovis Homes Victims Group’ on Facebook, complaining of a long list of problems.
Homeowners said they had reported leaks, poor drainage, bug infestations, unfinished gardens and badly-constructed walls.
The family had no grass in their garden leaving the soiled ground exposed and other features in the home appeared to be incomplete
On further inspection they found nails sticking out of the gate leading into the back garden that posed an unexpected danger to their 10-year-old son
The Dycha family had no grass in their garden leaving the soil exposed and other features in the home appeared to be incomplete.
Some of their lights were not fixed properly resulting in flickering.
Tiling they had paid to be put in one of the bathrooms was not there and the downstairs flooring had not been fitted correctly.
On further inspection they found nails sticking out of the gate leading into the back garden that posed an unexpected danger to their 10-year-old son.
Inside the house the toilet and the shower in the upstairs en-suite began leaking because it hadn’t been sealed correctly.
This caused leaking into the kitchen downstairs and mould accumulated in the kitchen cupboards.
Mrs Dycha said: ‘Everything is mouldy, I open the cupboards and it smells of mould and damp.
‘I’ve been told to bleach it and that will help it.’
The backdoor also had an error – it was unable to be locked and was not fixed for around three weeks.
During this time Greg had not yet moved into the new home permanently as he was working in London, leaving Mrs Dycha and her 10-year-old in the house with a backdoor that wouldn’t lock.
She said: ‘I was sleeping in the house with my son and we were quite scared.’
They were one of the first to move into the new build homes so were the only people on their side of the street at this time.
Mrs Dycha said: ‘We were first on this side of the road, so we were quite scared.
‘Now it’s full of people, so if you have a lot of eyes and a lot of neighbours it’s different.’
The family said they continued to discover problems after moving into the property making it increasingly more difficult to settle in.
The backdoor also had an error – it was unable to be locked and was not fixed for around three weeks
Mrs Dycha approached Bovis Homes, who they purchased the house from, asking for help with these problems they had found.
An inspector was sent to the house to carry out further investigations into the multiple problems which resulted in ‘over 30 issues’ being confirmed to be found.
His reports were forwarded to customer services who began to deal with the errors and problems found in the house.
The company reassured the couple that it would be fixed but this resulted in numerous failed appointments scheduled to fix the problems and endless attempts to contact Bovis Homes in order to try and sort the ongoing issues.
‘I’ve spent many days waiting for someone to arrive and they never arrived.
‘Me and my son had to stay at home’, said Mrs Dycha.
Her son has autism so ‘he needs to know what is going to happen’ but they’ve had unexpected visits which have been ‘very unsettling’ for him.
Talking further about the issues trying to be resolved Mrs Dycha said: ‘They sent people to fix things and started doing things and then not.
‘They say they’re really trying and doing everything they can but they’re doing nothing.
The downstairs flooring had not been fitted correctly and Mrs Dycha said: ‘I sent regular updates about my floor etc and no response’
‘I had a lot of workmen at home, take photos and then leave. Just took photos of the issue and didn’t solve anything.’
She said: ‘I sent regular updates about my floor etc and no response.’
Frustrated and upset over the problems they’ve faced Mrs Dycha said: ‘Every single item is incorrect or damaged.’
She says she is now struggling to get in contact with Bovis Homes to continue to resolve the issues in their house.
An inspector was sent to the house to carry out further investigations into the multiple problems which resulted in ‘over 30 issues’ being confirmed to be found
Inside the house the toilet and the shower in the upstairs en-suite began leaking because it hadn’t been sealed correctly
Mrs Dycha said: ‘I started work in September, I don’t know what to do now, they’re not responding.
‘They haven’t replied for a week or two.’
She added: ‘Seriously I don’t know what to do.
‘My new house is getting mouldier and mouldier. My home is like a building site.’
A Bovis Homes spokesperson said: ‘We are in regular communication with the customer and are continuing to work with her to arrange safe access to rectify these items.
‘We have been attending the property to resolve issues since the inspection, however, further works are required.
‘Our Area Customer Manager attended the property this week with a plumber, and we have a clear plan of action to ensure all issues are resolved.
‘We are committed to resolving items reported within the two-year warranty period.’
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