A family who left the UK for a new life were horrified when their possessions arrived damaged and broken.
Stewart and Sarah Angus paid specialist removers more than £3000 to have everything shipped to their new home in Malaga.
But they were horrified when the shipment arrived trashed and the firm refused to cover £2000 of damage.
Stewart, 56, told the Sunday Mail’s The Judge : “My heart sank when I saw the state of our things.
"We had antique wooden furniture. There were bits broken off. It looked like kindling.
“Our wedding china was smashed, as were vases and ornaments.
"Garden furniture was damaged beyond repair. An antique clock had the face broken.
“It looked like our stuff had been thrown about all over the place.”
The couple, of Netherlee, Glasgow, sold their house and moved to Torrox, near Malaga, in July last year.
It had always been a dream of theirs to make the move once Stewart, a marketing executive, reached 55.
They hired Britannia Movers after receiving quotes from three firms.
Stewart said: “They weren’t the cheapest but they seemed the most professional.”
He and Sarah, 45, who has her own jewellery business, paid a total of £3153 by bank transfer.
This included the cost of packing and unpacking all china and breakable items, books, kitchen utensils and sundry items from the house – and insurance cover.
Stewart said: “Their rep had looked at everything and said we needed three pallets.”
But when Britannia began packing, it became clear that four pallets would be required.
Stewart, who has daughters aged 15 and 18, said: “I think they crammed as much as they could into three pallets, then realised they could do no more. A fourth was partially packed.”
Britannia kept the goods in storage until December 12, when the couple were settled.
Stewart said: “We finally called to instruct delivery to Spain. But when the men arrived, it was obvious that damage had been done while on the pallets during shipping.”
Stewart sent a claim to Britannia, who passed him to their insurers.
But he called me in when they said he wasn’t covered for “normal transit-related or accidental damage”.
He said: “This is not normal transit-related damage. It’s too severe for that. Please help.”
The Judge got on to Britannia Movers of Glasgow, who said: “We offer marine insurance from restricted cover to superior.
"Mr Angus chose restricted, which is for total loss only. But we regret damage occurred. We’ll contact him with a view to settling the matter.”
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