How did truck clock up 2,000 miles while it was at garage?

How did truck clock up 2,000 miles while it was at garage? Motorist is left baffled after vehicle comes back from repair centre with dents and a higher mileage

Phil Chatburn’s Nissan Navara travelled the equivalent of a journey to Istanbul
He found dents, scratches and noticed screeching coming from the front wheels
It had extra 2,000 miles on clock during unexpected five-month spell at garage

A company manager was left furious when his pick-up truck returned from being repaired with an extra 2,000 miles on the clock and hundreds of pounds of damage.

Phil Chatburn’s Nissan Navara had travelled the equivalent of a journey to Istanbul or two thirds of the way to New York during an unexpected five-month spell at the garage.

When the father-of-two eventually collected the vehicle last month he found numerous dents and scratches and noticed screeching coming from the front wheels.

He phoned the RAC, who found the brake pads and discs were so badly worn they towed it straight back to the garage.

Phil Chatburn’s Nissan Navara had travelled the equivalent of a journey to Istanbul or two thirds of the way to New York during an unexpected five-month spell at the garage

To make matters even worse, Mr Chatburn 52, was sent an invoice for almost £1,200 to cover the extra repairs – none of which he said were his responsibility.

He said: ‘I could have driven to Edinburgh and back four times to run that mileage up.

‘They said they were test-driving the car but how can you rack up that kind of distance? It doesn’t make sense.’

Mr Chatburn took his three-year-old Navara to the Bristol Street Motors dealership in Halifax in April after persistent problems with a part called the diesel particulate filter, which had caused it to break down several times.

But the problem apparently confounded mechanics. Mr Chatburn claimed that when he phoned for updates he was either told his truck was unroadworthy or that they were awaiting a part from Japan.

When the father-of-two eventually collected the vehicle last month he found numerous dents and scratches and noticed screeching coming from the front wheels. He phoned the RAC, who found the brake pads and discs were so badly worn they towed it straight back to the garage

And when he drove past the dealership in his courtesy car on numerous occasions he saw it sitting on the forecourt.

But during that time the mileometer had leapt from 25,145 miles to 27,216 miles. Mr Chatburn said: ‘I checked with independent experts who said a reasonable amount of mileage for test drives would have been between 30 and 50 miles.’

A spokesman for the dealership said: ‘We acknowledge we did not keep Mr Chatburn up to date with the number of miles driven by technicians to ascertain a confirmed diagnosis and to enable a part to be ordered and fitted, which has resolved the fault.

‘Therefore, as a gesture of goodwill we will make a payment to cover the mileage costs and we will arrange for the bodywork damage to his car to be repaired.’

For now, Mr Chatburn is back in a courtesy car and is demanding the garage cover the cost of the brake repairs.

He added that they have agreed to meet him to discuss resolving his complaint.

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