A MUM with a terminally ill husband says that their family haven't had a bathroom for four months due to unacceptable company delays.

Ellena Coleman, 43, says that she was almost ready to cancel the work planned with Eco Home Improvements but went ahead because she wanted the job done by one company.

But her and husband Mark, who has terminal cancer, were instead left increasingly frustrated with how the job went.

The family's grievances piled up over time and they claim it made living in their house more and more uncomfortable.

Ellena and Mark were initially frustrated that the job took far longer to start than originally promised.

They claim the existing bathroom was then ripped out before they were asked for a deposit of £1,650.

Read More in News

Inside UK’s ‘slobbiest town’ where the ‘only form of exercise is drinking’

Man, 28, dies after being gunned down in triple shooting at park

And to make matters worse, the bath, toilet, washbasin and showerwere removed before the replacements were available.

Ellena said: "We were without a sink for weeks until I begged them to fit a temporary one, so the children had somewhere to wash their hands.

"The whole thing has just been a nightmare and I wish we had never gone ahead with the work.

"We have had problems with other building companies in the past, but it seems we did not learn our lesson."

Most read in UK News

Other problems involved making the family pay for a replacement bath after a mix-up over the size, damaging the staircase decorations and asking for an additional £2,000 just before some extra work was about to start.

Ellena also spoke of her disappointment with the situation and regrets not asking Mark's friends to do the job.

She added: "Mark has friends who are tradesmen who could have done the job for us, but we thought it would probably take longer – how wrong we were – and given the circumstances, Mark just wanted to make sure that everything was in order as quickly as possible for myself and the children.

"It also had a guarantee which was important to my husband as he might not be here in the future.

"We have had so many promises in the last four months that the work will be done, the bathroom will be fitted, they will do all they can to make things right – then we hear nothing from them for weeks until I chase them up and the whole thing starts all over again."

Ellena added that the stress is really not good for Mark or her children, some of whom have special needs.

She continued: "It's now over four months since the bathroom was stripped out and although we are nearly there, there are still some things that need to be finished off, such as the light on ceiling being off-centre, and a scratch on the shower tray, which was meant to be non-slip but isn't, so needs a kit applied, and again, I am having to chase the company up."

The company have since apologised to the family with director Darren Keall admitting that the length of time the work took was unacceptable.

However, he added that the job had hit an unprecedented number of snags and ended up with his business out of pocket.

Mr Keall said: "I can’t stress enough how sympathetic we all are to the family's situation hence we have gone way further than we would have normally.

"We fit 4-5 bathrooms a week and yes like every company have problems and snags but this seems to be one that has just gone on and on and cost us thousands of pounds."

Read More on The Sun

We named our son a strong, manly name but family laughed in our face at it

My neighbour has cut down LOADS of my tree – I’m absolutely fuming

"I agree the customer has got some valid points and I agree that this job has taken way longer than is reasonable it hasn’t been helped by the customer not wanting the original fitters back and some subsequent fitters refusing to go back."

Mr Keall said that there were some snags over cladding and bathtub size which they had done their best to fix and he says he "wishes the family well".

Source: Read Full Article