Passengers paying hundreds of pounds extra to fly business class

Passengers paying hundreds of pounds extra to fly business class with British Airways find their seats squeezed together – just like in economy

  • Comes as the airline scrambles to get customers off the ground after flights were cancelled or delayed 
  • Selling point of BA’s Club Europe short haul business cabin is middle seat being kept free
  • But passengers received a ‘flatly worded’ email before boarding to say middle seat would be filled   

Passengers who paid hundreds of pounds extra to fly business class with British Airways had an unwelcome surprise this week when they were squeezed together in their seats just like those in economy.

It comes as the airline scrambles to get customers off the ground after more than 900 flights were cancelled or delayed following an IT glitch on Wednesday.

A selling point of BA’s Club Europe short-haul business class cabin is the middle seat being kept free to guarantee more space. 

Passengers who paid hundreds of pounds extra to fly business class with British Airways had an unwelcome surprise this week when they were squeezed together in their seats just like those in economy (stock image)

But passengers reportedly received a ‘flatly worded’ email minutes before boarding informing them the middle seat would be filled. It is unclear whether customers will receive compensation.

A BA spokesman said they ‘temporarily increased’ numbers in the Club Europe cabin during the disruption, adding: ‘Not doing this would have stopped some travellers getting to where they needed to be.’

The airline last night said business class flights were now ‘back to normal’.

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