Wag, the beleaguered dog-walking service that’s accused of losing or killing eight Big Apple pooches, has stepped in it once again.
The celebrity-endorsed “Uber for dog walking”, recently valued at $650 million, tried to buy the silence of a grieving couple whose beloved pet was killed while in the care of a novice walker.
Sara and Nick Moore, of Houston, said they regularly used Wag and on Dec. 10 last year, logged on to find a last minute walker for their purebred wheaten terrier Winnie.
When the 60-minute walk should have been over, Sara Moore didn’t get the usual notification, so she called the walker to check in.
“My app seems to be acting up, is Winnie home safe?” Sara Moore asked the walker, who assured the dog mom Winnie was home safe and sound.
But then a company representative called five minutes later to tell her Winnie had been hit by a car and died. The couple was hysterical.
“The Wag people called back and told us where to find Winnie at the animal hospital. We don’t know how she got there or who took her there,” Nick Moore explained, choking up at the memory.
“We went in and said goodbye. We asked them to cremate her and the whole time, Wag is saying they’d cover any and all costs” related to the death. But when the couple submitted receipts for the $188.71 they spent on Winnie’s cremation, they were sent a non-disclosure agreement that stated the couple would get their cash, as long as they promised to not make any “negative or disparaging” comments, both orally and in text, about the company, including on social media or online reviews. The couple declined to sign.
“There was a complete lack of care and compassion … it feels like everyone gets to go on living their life without any consequences and we don’t,” Nick Moore said. Worse, the couple was never told the exact details of Winnie’s death, leaving them to imagine the worst about their dearest family member.
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