I paid £150 for an Advent calendar but when it arrived the packaging had been tampered with and all the doors were empty

• UK-based Charlie Marie ordered a £150 Charlotte Tilbury advent calendar online 
• Package was delivered to her by courier Evri, and she says all doors were empty 
• Charlie said that the packaging had also seemed to have been tampered with 
• The retailer replaced the calendar, and courier has been contacted for comment 
• READ MORE:  Gifts ‘were stolen by delivery driver and sold at car boot sale’, angry customer claims

An Evri customer was left ‘absolutely gutted’ after claiming that her £150 advent calendar arrived – with all the items missing.

UK-based beauty lover Charlie Marie had ordered the Charlotte Tilbury beauty advent calendar on 28 December to treat herself to some of the renowned make-up brand’s high-value beauty items.

However, when her parcel arrived last Wednesday (January 4) through courier company Evri, Charlie said she was ‘devastated’ to find that all the contents of the 12-day calendar were allegedly missing.

A video she shared to TikTok shows Charlie investigating the pale pink advent calendar, firstly lifting up the flap on top of the box, before rifling through each of the drawers for the respective days.

Beauty fan Charlie splashed out £150 on a Charlotte Tilbury advent calendar, but when it arrived, she says all the doors were empty and the packaging looked like it had been tampered with

Sure enough, every ‘door’ of calendar is empty, with not one of the £150-worth of goods to be found.

The calendar should have consisted of beauty items such as lip oils, highlighters, eyeshadow pencils, serum and lipsticks, but arrived empty and not in the ‘usual Charlotte Tilbury packaging’. 

Alongside her video, which she posted to TikTok last Wednesday, Charlie wrote the caption: ‘Unboxing an empty order, absolutely devastated. Can anyone advise? Evri delivery service.’

The video has received over 800 likes and more than 300 comments from shocked users.

Charlie took to TikTok to reveal that her calendar had arrived, but that it was empty, and asked others what they thought she should do 

After posting the video on TikTok, one respondent suggested that, in her opinion, drivers may sometimes take people’s packages

One user wrote: ‘I have stopped ordering from any company that uses Evri.’

Another said: ‘I don’t know how Evri is still in business. I’m so scared to order from any place that uses them.’

A third claimed: ‘These drivers have been stealing our packages!’

Another replied: ‘I’m surprised you even got the empty boxes.’

Speaking today, Charlie said: ‘I was absolutely gutted after opening it to find none of the products inside.

Charlie took to TikTok to share the video of her empty advent calendar, and also to ask other people for advice

‘I’ve never ordered from Charlotte Tilbury before so I didn’t even think anything of the delivery box, until a few people pointed out it didn’t fit the usually Charlotte Tilbury packaging.

‘Since receiving the replacement I can see now that the first box was definitely not Charlotte Tilbury boxing.

‘The retailer was great – after dealing with my report on Twitter and issuing a replacement straight away, I was offered a new order or a refund, but I wanted the products not the money back.

‘I wasn’t confident knowing that it was being sent with Evri again, but it arrived as promised next day delivery and was complete with all products and was in official Charlotte Tilbury packaging.

A number of people commented on the post, sympathising with Charlie over the advent calendar debacle

‘I hadn’t assumed that it was tampered with initially. I did wonder if it was a packing error at Charlotte Tilbury.

‘However, with the difference in boxing I would say it was absolutely opened and repacked after leaving Charlotte Tilbury.

‘I’m so gobsmacked at the amount of people commenting on my TikTok that they have had the same thing happen, with Charlotte Tilbury and other retailers.

‘I don’t know how Evri are still operating to be honest.

‘Surely these retailers need to be looking at dropping their contracts and using more reliable services.

‘I do feel sorry for the genuine people that work for them, but it would seem there are lots of untrustworthy workers too – the comments speak for themselves on my posts.’

Evri has been contacted for comment.

Read more

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Hermes driver is accused of stealing parcel 13 MINUTES after delivering it after furious customer checks CCTV at her block of flats 

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