There are reports that people are being advised to call a number to obtain a refund for O2s network outage yesterday, but the number will connect you to the emergency services wasting valuable resources.
According to the PSNI Craigavon Facebook page people are calling 141999 after being told they can get a refund, but this number will connect you to emergency services.
That’s because 141 is the prefix which withholds your number when you make a call. Usually this means the person you’re ringing will see "number withheld" or a similar message.
Shocked victims will find themselves speaking to an emergency operator if they call this number, which will tie up staff and could prevent real emergency calls getting through.
The 141 prefix also doesn’t work on calls to the emergency services, which have access to more information for safety reasons.
The scam is clearly designed to take advantage of customer anger about the ongoing issues at O2. Yesterday the mobile network suffered a fault which prevented people using the internet on their phones.
The problem was supposed to have been resolved today but O2 customers are reporting problems sending text messages. Many are tweeting the company today to complain messages either aren’t being sent, or are being received multiple times.
There are also some reports that data isn’t working for some users. On Twitter the company is suggesting that people restart their handsets to get data back.
The outage was caused by a problem with Ericsson software responsible for routing internet traffic. An out of date certificate took 32 million UK customers offline for nearly 24 hours.
Customers who feel they are due compensation for the downtime are advised to read our guide and get in touch with O2 through the customer services number.
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