THIS is the moment an easyJet passenger suffering from cancer was kicked off a flight after asking an attendant where to put their bags.
Teacher Zoe Reynolds, 62, and her brother, who has Non-Hodgkin Lymphoma, had been looking forward to jetting off to Seville but ended up being escorted off the plane.
The pair were flying from Gatwick, and once they got on the plane the overhead luggage compartments were full.
Zoe explained: “When we got on there was nowhere to put our luggage on top above us because we were in the very first seats.
“As soon as we got on the air steward said ‘I’m not in charge of luggage. You have to sort yourself out.’ He kept repeating ‘That's not my job. That’s not my job.’
“We eventually found a spot half way down the plane and that was fine.
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“Then my brother put a bag under his seat and the air host, David, came bounding over and said: ‘You can’t put that there. I’m telling you now you can’t put that there.’
“I just asked ‘You said luggage isn’t your job – who’s job is it to help us then?’
“I was just utterly bemused by this bloke's attitude to customers.”
EasyJet say she and her brother had been “behaving disruptively” – however Zoe claims it was the other way around.
She said: “It went from nought to five million in the space of five seconds.
“It was like he snapped out of nowhere and said ‘I’m not going to take you on this flight. I am going to disembark you.’
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“We then asked to speak to the captain. He said: ‘Look it's a difficult situation but I’m sure if everyone apologises then we he will relent.
“My brother and I apologised three times but David said ‘No, I’m not having it. I’m not accepting your apology.’
“He said ‘We’d like you to leave.’ I just refused to move.”
Video shows Zoe and her brother sitting in their seats while the air host paces back and forth.
He is heard asking sarcastically: “Do you often speak down to people madam?”
The captain is then seen motioning to the worker to calm down.
He then explains to the pair that the police have been called.
Zoe said: “I’m a teacher, I don’t get stroppy. I wasn’t drunk, I don’t drink. I’m just so confsued as to what exactly happened.
“As we left the plane the steward got on the intercom and said that everyone was delayed because they were having problems at the front and it was all because of us.
“It was humiliating. Then as we left everyone cheered.
“We eventually went down to the departure lounge and two police caught up with us. We explained what happened.
“I had a heart attack three weeks later and I think this incident partially caused it.
“The stress of it all and the sense of not being listened to and not being heard.”
A spokesperson for easyJet said: “We can confirm that police attended flight EZY8175 from London Gatwick to Seville on 12th August as a result of two passengers on board behaving disruptively.
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"Whilst such incidents are rare, we take them very seriously, and do not tolerate abusive or threatening behaviour towards our staff on board.
"The safety and wellbeing of customers and crew is our highest priority.”
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