It's been more than three years since the body of 32-year-old Jeffrey Merriweather went missing in the post.
The man's remains were shipped via FedEx by a coroner to a special lab in Georgia, USA 2019 and have been lost in transit ever since, with his family calling it a 'nightmare you can't wake up from'.
Now, FedEx is under fire after its automated Twitter bot offered a boilerplate apology for the grave mistake.
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After a local news outlet published a story about Mr Merriweather's missing remains, FedEx responded with a standard answer.
Referring to the missing shipment, the @FedExHelp account said in a now-deleted tweet: "Hello there. My name is Gaby. This is not the experience we want to provide.
"I am very sorry for the pending delivery. Please send a direct message, I would be happy to assist."
There is still no information on the whereabouts of the body, which was found partially decomposed in Atlanta, Georgia in 2019.
Local journalist Jennifer Brett responded to the automated tweet by saying "AI is not always the answer."
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FedEx told the Daily Mail that customers should not use FedEx to ship human remains, and that they are forbidden from being couriered.
A spokesperson said: "Shipments of this nature are prohibited within the FedEx network. Our thoughts and concerns remain with the family of Mr Merriweather, however, we request that further questions be directed to the Fulton County Medical Examiners' Office," referring to the coroner that shipped the body.
The exact cause of Mr Merriweather's death is unclear, but police suspected he was the victim of a shooting.
The man's father told the Atlanta Journal-Constitution: "At this point in time, all I want is what's left of my son and put him to rest."
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