If this indeed is DirectTV’s last run at “NFL Sunday Ticket,” it’s not going well.
After Week 1 issues prompted an apology from the DirectTV, an outage during Week 2 left fans without access to football. The day started out without any apparent issues during kickoff and the first quarter of the NFL’s early slate of games. But fans on social media began to note issues as second quarters got underway.
Instead of live football, fans using DirectTV’s streaming service were met with a “could not connect to server” error and a message from the provider that it was working to resolve the issue:
“Sorry about the interruption. We’re working addressing the problem ASAP.”
The issue appeared to have been largely resolved by the early-to-mid fourth quarters of games. Still, it left fans without the ability to watch Sunday Ticket for close to 90 minutes. DirectTV did not immediately respond to a request for comment from Yahoo Sports regarding the the outage or if customers should anticipate a refund.
DirectTV representatives did respond to users on social media during the outage that technicians were working to resolve the issue.
Daniel. Our team of technicians is already aware of this issue and working to solve it as soon as possible. We apologize for this inconvenience. ^EimmyP
— DIRECTV Help (@DIRECTVhelp) September 18, 2022
It later provided a statement confirming that the outage impacted customers using the streaming app.
“We’re aware customers are temporarily unable to stream NFL Sunday Ticket through the app, and will share more when we restore the programming.”
— DIRECTV Help (@DIRECTVhelp) September 18, 2022
It provided another statement after the outage was resolved.
“Today’s NFL Sunday Ticket games have returned for streaming. We will continue to monitor, apologize for the inconvenience and thank our customers for their patience.”
— DIRECTV Help (@DIRECTVhelp) September 18, 2022
The outage didn’t appear to impact the provider’s satellite service to bars and restaurants.
“NFL Sunday Ticket” debuted on DirectTV in 1994 and has remained with the provider since. Its contract expires at the end of the 2022 season, and NFL commissioner Roger Goodell said during the offseason that he expects the service to be contracted to another provider moving forward. Apple, Amazon and Disney are among the media providers that have reportedly bid on the service.
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