Passengers given £1,143 refund after dog farted on them during 13-hour flight

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A couple forced to sit next to a farting dog for a 13-hour flight have been given compensation.

Gill and Warren Press had their Air Singapore flight ruined by a snoring, flatulent, slobbery emotional support dog

They were boarding a flight from Paris to New Zealand earlier this month when they heard snorting.

Gill said: “I heard this noise – a heavy snorting. I thought it was my husband’s phone, but we looked down and realised it was the dog breathing. I said, ‘I’m not having this sitting next to us the whole trip.”

The couple was told by a flight attendant that there was nowhere to move in their section so they stayed put and hoped the dog would settle.

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He did not and was farting throughout the entire flight.

Gill added: “They couldn’t have the dog out in the aisle because they couldn’t get the trolleys through, so it had to come in further, which meant his head was under my husband’s feet.

“My husband was in shorts, and was getting the dog’s saliva on his leg.”

After complaining, Gill and Warren were offered $116 travel vouchers, which they were unhappy with.

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A spokesperson for Singapore Airlines said: “Singapore Airlines (SIA) apologises to Mr and Mrs Press for their experience on board their flight from Paris to Singapore.

“SIA endeavours to notify customers who may be seated next to an assistance dog prior to boarding. In circumstances where customers seated next to an assistance dog request to be moved, we will assist to re-seat customers within the same cabin if space permits.

“In this instance, we were unable to move Mr and Mrs Press within the same cabin as the Premium Economy Class cabin was full. Our crew offered to move Mr and Mrs Press to two empty seats in Economy Class, which they accepted after take-off.

However, after pushing for a refund – the couple say they have since been given around $1,410, which they plan to donate to a New Zealand charity that matches visually impaired people with guide dogs.

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