Tesco faces ‘thousands’ of customer complaints after ‘nationwide’ system error leads to home deliveries and click-and-collect orders being axed on one of the coldest nights of the year
- Tesco has axed ‘thousands’ of home deliveries after a nationwide technical error
- With days to wait for alternative slots, furious customers railed on social media
- Has your delivery been cancelled? Email [email protected]
Tesco is facing ‘thousands’ of furious customer queries tonight after a large number of deliveries and collections were cancelled due to a ‘technical issue’.
The supermarket giant revealed it had been forced to axe ‘a large number of orders today’ and instead offered customers an alternative slot, due to the system glitch.
But shoppers have complained it could be days before they can access another delivery slot, with many elderly and vulnerable customers left hungry as Britain endures a week of freezing weather.
Paul Coombs wrote online: ‘Would Tesco like to explain why my 85-year-old vulnerable mother has just had her delivery cancelled? What backup plan do you have for customers like this?’
Jason Linham posted: ‘Tesco, why did you cancel our click-and-collect order two minutes before collection! #fail’
Tesco is facing ‘thousands’ of furious customer queries tonight after a large number of deliveries and collections were cancelled due to a ‘technical issue’
Andrew Jordan wrote on Twitter: ‘Not impressed. Order cancelled today. No call or text. Arrived home and sat around waiting for the delivery
Jayne Stephenson tweeted: ‘… It’s disgusting! I work and will now struggle to fit it in especially when all slots for collection/delivery have been taken for the next few days. I have kids to feed!!’
NATIONAL GRID FIRES UP COAL STATIONS AMID ARCTIC BLAST
Andrew Jordan added: ‘Not impressed. Order cancelled today. No call or text. Arrived home and sat around waiting for the delivery. No slots available until the weekend for another delivery. Off to Sainsbury’s, cheers.’
Benny Brown tweeted: ‘Tesco, no explanation, no apology, no comp – just a not to say delivery cancelled. Awful service. Just awful.’
In various response to customers, Tesco described the ‘technical error’ which was ‘nationwide’ and urged them to message for details on how to resolve their complaints.
A Tesco spokesman said: ‘Due to an intermittent technical issue, we’ve had to cancel some orders today. We’re really sorry about this and are working hard to notify customers who are affected.’
In January of this year, Tesco – the UK’s biggest grocer – stunned shoppers with its price hikes after it was announced it charges £1.70 for a 400g tin of the nation-favourite. A week prior the cost stood at £1.40, but in a blow to consumers a tin now costs a fifth, or 30p, more.
The cancelled home deliveries from Tesco have occurred on what could be the coldest night of the year so far, with temperatures set to plunge to -15C in some areas (Pictured: Snow in the west end of Aberdeen earlier today)
Paul Coombs wrote online: ‘Would Tesco like to explain why my 85-year-old vulnerable mother has just had her delivery cancelled? What backup plan do you have for customers like this?’
The supermarket giant revealed it had been forced to axe ‘a large number of orders today’ and instead offered customers an alternative slot, due to the system gitch.
Shoppers complained it could be days before they can access another delivery slot, with many elderly and vulnerable customers left hungry
HAS YOUR CANCELLED TESCO DELIVERY CAUSED PROBLEMS?
Email: [email protected]
Cash-strapped shoppers, already grappling with soaring energy and mortgage bills, were hit with the further 21 per cent increase this week, according to industry data.
Figures from Assosia, seen by the Mail, reveal the price of a tin of the American giant’s Cream Of Tomato Soup at Tesco has risen 79 per cent, from just 95p, since June.
It comes just six months after Tesco pledged to stand by squeezed consumers and not pass on ‘unjustifiable’ price increases, leading to a bitter dispute with Heinz. Tesco was praised for standing firm against the giant, with Heinz cutting off supply to the supermarket during the dispute.
Responding to the price hikes, a senior industry source said: ‘To raise prices after shouting about holding Heinz to account stinks of double standards.
‘With money tight for so many right now what customers really value is consistency and transparency.’
The cost of a 400g tin of Heinz Cream of Tomato Soup has ballooned by 79 per cent at Tesco since June 2022
The news comes just six months after Tesco pledged to not pass on ‘unjustifiable’ cost hikes to customers
The increases come as the UK faces its biggest drop in living standards on record as the surging cost of living eats into people’s wages.
Official forecaster the Office for Budget Responsibility said household incomes will dive by 7 per cent by 2024.
The price of a weekly shop is 14.4 per cent higher than a year ago and households are hunting for bargains, with a growing shift to own label products and discount grocers Aldi and Lidl.
Meanwhile, MailOnline uncovered last week that supermarkets have been quietly increasing prices of ready meals and microwave dishes by up to 50 per cent over the last year.
And in January, the Mail revealed how fresh food prices had rocketed by 15 per cent – as retailers warned there was no sign the boom was going to slow down any time soon.
Tesco, which controls more than a quarter of the UK’s grocery market, has now been accused of turning its back on the pledge it made in June to ‘not pass on unjustifiable price increases’ to shoppers.
The business promised a ‘laser-focus’ on keeping the cost of the weekly shop in check and won praise for standing firm against Heinz, a £43billion US conglomerate.
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