MANY businesses believe that great customer service is the key to success and the saying goes that a happy customer always comes back.
But it turns out that might not always be the case.
Louisa used to work in Tesco and she said her manager gave her one tip for working on the shop floor.
“When I used to work in Tesco, my manager told me that I should try and start a conversation with everybody who comes through my till.”
Louisa’s manager believed this friendly approach might be beneficial to some customers, particularly those who hadn't spoken to anyone else all day.
“Because you never know, it might be the only person that they're talking to that day.”
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Louisa said despite this rule having the best of intentions it actually led to some really awkward conversations.
“This did lead to some really awful conversations, though, like this one.”
Louisa recounted a conversation she had with a gentleman at her old job.
Louisa said to the customer: “Hi. Is that everything for you today?”
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The customer said: “Yes, that's everything.”
Following her manager's advice Louisa asked the customer how his day was.
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She said with a huge smile: “And how are you doing today, sir?”
The customer replied: “My wife is dying.”
Louisa was naturally shocked to hear this and didn’t no what to say.
In a panic she said: “Oh. um. I'm sorry. So did you have a club card?”
The gentleman replied: “No.”
After this Louisa said she ‘screaming internally’.
Louisa's video gained over 6,000 views. Many viewers pointed out they didn’t like friendly customer service.
One user said: “And this is why I use self-service! No hate to you at all, but I can’t stand the small chit-chat.”
Louisa said the feeling was mutual.
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She replied: “I hope you find peace in the fact it’s not consensual for us either.”
Another viewer said: “I am him. Oversharing at every moment possible.”
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